Shipping Policy — Calmibara

1. Order Processing Time

All orders require a processing time of 5 to 7 business days before being dispatched from our warehouse. This period covers order verification, quality checks, and preparation for shipment. Processing times may be extended during periods of high demand.

2. Shipping Time

Once dispatched, the estimated shipping time is up to 15 business days, depending on the destination country and applicable customs procedures.

Total estimated delivery time: up to 22 business days from the date of purchase to delivery.

3. Limitation of Liability

Calmibara does not guarantee exact delivery dates. The timeframes indicated above are estimates based on normal operating conditions and do not constitute a contractual obligation to deliver by a specific date.

Calmibara shall not be held liable for delays arising from circumstances beyond its reasonable control, including, but not limited to:

• Delays resulting from customs procedures, inspections, or holds at international borders
• Delays caused by third-party shipping or logistics providers
• Increased order volume during peak seasons (sales events, holidays, promotional campaigns) that may extend processing or shipping times
• Events of force majeure, including natural disasters, strikes, adverse weather conditions, or governmental restrictions

4. Customer Responsibility

Customers are advised to place their order with sufficient advance notice if the product is intended for a specific date (e.g. an event, gift, or celebration). Calmibara will not issue refunds, compensation, or cancellations based solely on an order not arriving before a customer's desired date, provided delivery occurs within the estimated timeframe set out in Sections 1 and 2 above.

5. Orders Exceeding Estimated Delivery Time

If an order exceeds 22 business days without being marked as delivered, the customer may contact our customer support team, who will review the matter on a case-by-case basis.

6. Tracking

Once an order has been dispatched, a tracking number will be provided via email. Tracking updates may occasionally be delayed as the parcel moves through international transit points; this does not necessarily indicate an issue with the shipment.

7. Shipping Costs

Shipping is included in the product price. No additional shipping fees will be charged at checkout unless otherwise stated.

8. Customs, Duties & Import Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product or shipping price. Calmibara has no control over these charges and cannot predict their amount.

9. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address. Calmibara is not liable for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. Any reshipment resulting from an incorrect address may incur additional costs.

10. Lost or Undelivered Parcels

In the rare event that a parcel is confirmed lost in transit by the carrier, Calmibara will arrange a replacement or refund. Parcels marked as delivered by the carrier are considered fulfilled; if a customer reports non-receipt of a parcel marked as delivered, Calmibara will assist in opening an investigation with the carrier but cannot guarantee a refund or replacement in such cases.

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If you have any questions about our shipping policy, please contact our customer support team and we will be happy to help.