Refund policy

Refund and Return Policy – Calmibara

At Calmibara, we strive for excellence. To maintain our high standards of hygiene and quality, our return process is governed by the following terms and conditions.

1. Eligibility for Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must meet the following strict criteria:

  • The item must be unopened, unused, and in its original sealed packaging.

  • The item must be in perfect, resaleable condition with all tags attached.

  • You must provide the receipt or proof of purchase.

2. Shipping Costs

All return shipping costs are the sole responsibility of the customer. We do not provide prepaid return labels. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Defective or Damaged Items

If you receive an item that is defective or damaged, we are committed to making it right.

  • Please inspect your order upon reception and contact us immediately at thecalmibara@gmail.com with photographic evidence of the defect.

  • Once the defect is verified, we will provide a replacement of the same item at no additional cost to you. * Refunds are not typically issued for defective items unless a replacement is unavailable.

4. How to Start a Return

To initiate a return, you must contact us at thecalmibara@gmail.com. Returns must be sent to the following address:

Return Address: [INSERT YOUR POSTAL ADDRESS HERE]

Please note: Items sent back to us without first requesting a return will not be accepted.

5. Exceptions / Non-returnable Items

For health and hygiene reasons, certain types of items cannot be returned once the seal is broken. We also do not accept returns for:

  • Customized or personalized products.

  • Sale items or gift cards.

  • Hazardous materials, flammable liquids, or gases.

6. European Union 14-Day Right of Withdrawal

If your order is shipped within the European Union, you have the right to withdraw from your purchase within 14 days, without giving any reason.

  • Withdrawal period: The 14-day period begins on the day you (or a third party you named) receive the last item of your order.
  • How to notify us: To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires, either by contacting us at thecalmibara@gmail.com or by starting a return request through your customer account: https://shopify.com/101009457500/account
  • Deadline to send the item back: Once you've notified us, you must send the item back to us without undue delay and within 14 days of the day you informed us of your withdrawal.
  • Return shipping costs: You will bear the direct cost of returning the goods.
  • Refund of your original shipping cost: If applicable, we will refund the standard delivery cost you originally paid (note: if you chose an express or upgraded shipping option, we will only refund the amount equivalent to our standard shipping cost).
  • Refund timeframe: We will reimburse all payments received from you, including the original standard delivery cost, within 14 days from the day we receive the returned item back (or, if earlier, from the day you provide proof that you have sent the item back). Refunds will be issued to your original payment method.
  • Condition of the item: You may open and inspect the item as you reasonably would in a physical shop. However, if the value of the item is diminished as a result of handling beyond what is necessary to establish its nature and characteristics, we may deduct this from your refund.

Exceptions to the right of withdrawal: In accordance with EU law, the right of withdrawal does not apply to:

  • Customized or personalized products made to your specifications.
  • Sealed goods which are not suitable for return due to health or hygiene reasons, if unsealed after delivery.
  • Gift cards.

7. Refunds

We will notify you once we’ve received and inspected your return. If the return is approved (meaning the item is unopened and in perfect condition), you’ll be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the transaction.